FAQs
What exactly is a Managed Print Service Company?
A true Managed Print Services Company (MPS) that does not sell equipment enables organizations to reduce the cost and improve the processes associated with printing and copying documents by managing, monitoring and measuring everything associated with that infrastructure like equipment, where the equipment is located, and what kind and how often the equipment is used. It also matches the volume of print against all the costs put together to help control unnecessary waste.
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What is unique about AUXILIO as a MPS?
AUXILIO is the first and still the only MPS across the country that works exclusively within the health care industry and hospitals. Our company is vendor neutral, which means it can negotiate the best prices on equipment and supplies for your hospital, based on need, use and quality, without regard for trying to sell equipment. We are procurement specialists on every make and model of equipment available today. We transform print environments in hospitals and guarantee upwards of 30% in savings to maximize productivity and minimize costs. Our available 24/7 on-site Centers of Excellence professional print strategy consultants lead the way in unparalleled service and performance. When hospitals collaborate with AUXILIO, they know that “help is here” to stay!
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Does health care really need a print strategy?
You’d be surprised how much savings will occur once a print strategy is put into place! AUXILIO experts are experienced technicians and professional print strategy consultants who have saved hospitals millions and millions of dollars that was then returned to patient care. The first step toward savings is to engage with AUXILIO to perform an Assessment Analysis.
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What is the Assessment and how long does it take?
The Assessment can take from one week to several. Usually, it depends on the size of your hospital or hospital system, but not always. Each hospital is different and AUXILIO takes the time to truly deliver value to your hospital through the Assessment process. Some of the elements of an Assessment are a look at the entire spend, equipment deployment, staff use, the current costs of each piece of printed paper for copying, printing, faxing and scanning and the length and terms of vendor contracts and agreements that are in place for supplies.
It’s free of charge to you. The only thing we ask is an opportunity to provide you a business case where we can help drive savings and process improvement. Some of the steps we perform and report back to you about include a management survey, a financial review and a cost benefit analysis. But most importantly, we spend time with you and as many caregivers as we can in order to truly identify what the needs are and how we can support those needs. Once completed, we sit down with you and others and talk through our findings to coordinate solutions with you.
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My hospital operates very efficiently. Why would I need to speak to AUXILIO?
The health care industry and specifically hospitals of all sizes and shapes are under the gun to cut costs wherever possible. The AUXILIO Assessment is performed at no cost to you and if we cannot save you money and improve processes we will walk away. This alone is worth a discussion and a review. We guarantee to bring transparency to every penny spent on print and work with hospital staff to drive down costs and improve productivity. There are hidden costs that you may not know about. AUXILIO will help you uncover these costs and customize a print strategy that is exactly right for your hospital.
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My hospital has several equipment vendors. Will they all go away?
Not necessarily. The benefit to you because of our independence when it comes to equipment is that we will only do what’s right for you. AUXILIO is entirely neutral when it comes to equipment. With AUXILIO our focus is only on you and delivering the highest quality, at the lowest cost.
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How does AUXILIO provide its services to my hospital staff?
We provide service in many different ways like regular reports and reviews, recordkeeping of print use and keeping close tabs on spend throughout the life of a contract with AUXLIO.
Our on-site Centers of Excellence professional print strategy consultants are our “boots on the ground” who provide available 24/7 service. They answer your calls for information and help and provide consistent communications about new equipment or better ways to manage your workload that will save your staff time and the hospital money.
Here’s what one of our hospital-partners had to say about its AUXILIO on-site team: “AUXILIO gives me the peace of mind that the entire print management program is handled reliably with great customer service. It’s one big area that I don’t have to worry about!” Rick Nafis, CIO for Saddleback Memorial Medical Center
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My hospital departments are tightly networked to our IT department. How will AUXILIO assure me that there will be no interruption of IT services?
More commonly than not, AUXILIO hospital resident teams are aligned with IT departments. There is a clear synergy between the two functional areas and we’re especially pleased that we have been able to alleviate some of the more mundane tasks for IT professionals. You will be guaranteed that AUXILIO teams will work in complete cooperation with IT departments – it’s our promise!
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Why does a print strategy matter to my hospital and the staff?
The easy answer is: To improve processes that lead to enhanced staff productivity and to cut costs through expert strategic planning, management, monitoring and measuring of a hospital’s print environment. We understand that your priority is the delivery of quality patient care. AUXILIO is in the business of helping caregivers do just that, only smarter, not harder! As exclusive health care providers of managed print services to hospitals, we guarantee optimization of print infrastructures at maximum savings. Our print strategies streamline the processes to drive volume reduction to the lowest levels possible through communication and training, like working cooperatively to help caregivers muddle through the nuances of EHR readiness. We understand that every minute matters to caregivers and that every penny counts to help delivery superior patient care. You can count on AUXILIO to drive down cost and optimize processes to the highest standards of excellence.
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How collaborative is AUXILIO when it arrives on my hospital campus?
Once on board, AUXILIO first sets up an Operating Council that is comprised of important hospital stakeholders and our team to review on a quarterly basis the design of the print strategy and make sure it fits into the needs of the hospital. The Council meets on a regular basis to assess how the working relationship is going and how we can better serve you.
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Who will AUXILIO on-site team report to?
Simply put, the reporting structure depends on what is best for the hospital. Our goal and focus is to bring solutions to the forefront and work diligently to perform to the highest standard of service.
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How will my hospital know what’s going on to save money and time?
AUXILIO knows that the reason we are on board is to save money and improve productivity, and we want to keep you informed every step of the way. It’s how we do our business! We’re proud of all the savings we’ve been able to share with our hospital-partners and know we can guarantee you savings too!
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My hospital is very environmentally concerned. Do you have any sustainability programs that you can help us with?
Reducing print volume and teaching hospital staff how to decrease negative environmental impact across our hospital-partner campuses is uppermost on our minds. We work daily with hospital “green” committees on innovative programs vital to reducing paper waste across the enterprise. Even simple suggestions, such as changing font size and previewing documents first before clicking the print bottom ensures only necessary pages are printed and will reduces paper waste and improve productivity.
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